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Free PDF SAP - Trustable C-C4H51-2405 Valid Test Forum
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SAP C-C4H51-2405 Exam Syllabus Topics:
Topic
Details
Topic 1
- Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 2
- Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3
- Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4
- Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5
- Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 6
- Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 7
- Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q29-Q34):
NEW QUESTION # 29
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Workflow rules
- B. Mass Change Account Data
- C. Data Workbench
- D. Manual migration
Answer: B,C
NEW QUESTION # 30
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
- A. Create customer records
- B. Activate status schema for functional locations
- C. Activate registered products in scoping
- D. Create an installed base
Answer: C,D
NEW QUESTION # 31
Which option can an administrator use to limit the end user's control of the user interface?
- A. Disable Personalization
- B. Code List Restriction
- C. Maintain Page Layout
- D. Workflow Action: Manual Field update
Answer: A
NEW QUESTION # 32
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Name
- B. Data Source ID
- C. Web Service URL
- D. Data Type
- E. Usage
Answer: A,B,C
NEW QUESTION # 33
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. At least one registered product must be assigned to the installed base.
- B. The installed base must be set to active status.
- C. A customer needs to be assigned to the installed base.
- D. An active service contract must be added to the installed base.
Answer: A,B
NEW QUESTION # 34
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